Delivery & Returns
Shipping Time by Location:
UK:
Free delivery on all orders
3-4 Working days (Please allow an extra 5 working days for alterations, though during peak sale periods this can be slightly longer. Rest assured we will cut and stitch as fast as we can.)
Europe / Channel Islands:
Free Shipping on orders over £500
Below £500 the cost is £25
1/3 Working Days (Please allow an extra 5 working days for alterations, though during peak sale periods this can be slightly longer. Rest assured we will cut and stitch as fast as we can.)
USA, Canada & Mexico:
Free Shipping on orders over £500
Below £500 the cost is £38
1/5 Working Days (Please allow an extra 5 working days for alterations, though during peak sale periods this can be slightly longer. Rest assured we will cut and stitch as fast as we can.)
Rest of the world:
Free Shipping on orders over £500
Below £500 the cost is £38
2/5 Working Days (Please allow an extra 5 working days for alterations, though during peak sale periods this can be slightly longer. Rest assured we will cut and stitch as fast as we can.)
Important information on worldwide customs and import duties
Any customs or import duties are charged by local customs agencies once the parcel reaches its destination country. However during checkout we collect these on and pay them on your behalf. This way your parcel will arrive without any hidden cost or the post office knocking at your door with their hand out.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be until checkout, as customs policies and import duties vary widely from country to country. For all international orders we pre deduct the UK VAT and add on the estimated taxes of your region. The price you see is almost always the final price you'll pay.
If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.
Next Day Delivery
We offer next day delivery on most orders within the UK, however an order placed after 2PM on a Friday will not likely arrive until the following Tuesday as it will not be able to be picked up by the courier until the Monday.
Conditions for returns and exchanges
All altered products are non refundable.
If you are not completely satisfied with an item purchased at www.emmettlondon.com you can return it to us within 28 days of receipt of items. We will only accept items which have not been worn, damaged, washed or have been previously altered (e.g. sleeves shortened.) The product must be returned with all labels and packaging in tact.
For SALE items please note that you will only be eligible for an exchange or a refund providing you notify us of your desire to return within 14 days of receipt of purchase and that we receive the returned goods within 28 days or receipt of purchase. For overseas purchases, proof of shipment must be provided. As with non-sale items, we will only accept items which have not been worn, damaged, washed or have been previously altered (e.g. sleeves shortened.) The product must be returned with all labels and packaging intact.
How to return items
Please return items to 380 Kings Road, SW3 5UZ using original postage box and packing materials in an unworn condition with a copy of the original invoice. There is a returns form included. The cost of the return is borne by the customer.
Emmett London cannot be liable for any items returns that are lost or misdirected. This is why we recommend all returns are recorded and trackable.
Online purchases returned in store
We welcome any returns or exchanges that meet the conditions described above in any of our stores.
Returned or exchanged items must be accompanied by the original invoice including swing ticket and must be in an as new condition and unworn. Please make also send back your completed returns form.
If you have any questions regarding returns and exchanges, please contact us at customerservice@emmettlondon.com or call 0207 351 7529
Items returned without a receipt/invoice are eligible for store credit at the current price of item.