Delivery & Returns
Shipping Time by Location:
UK:
Free delivery on all orders
3-4 Working days (Please allow an extra 5 working days for alterations; however, during peak sale periods, this may be slightly longer. Rest assured, we will cut and stitch as quickly as possible.)
Europe / Channel Islands:
Free Shipping on orders over £500
Below £500 the cost is £25
1/3 Working Days (Please allow an extra 5 working days for alterations; however, during peak sale periods, this may be slightly longer. Rest assured, we will cut and stitch as quickly as possible.)
USA, Canada & Mexico:
Free Shipping on orders over £500
Below £500 the cost is £38
1/5 Working Days (Please allow an extra 5 working days for alterations; however, during peak sale periods, this may be slightly longer. Rest assured, we will cut and stitch as quickly as possible.)
Rest of the world:
Free Shipping on orders over £500
Below £500 the cost is £38
2/5 Working Days (Please allow an extra 5 working days for alterations; however, during peak sale periods, this may be slightly longer. Rest assured, we will cut and stitch as quickly as possible.)
Important information on worldwide customs and import duties
Any customs or import duties are charged by local customs agencies once the parcel reaches its destination country. However, during checkout we collect these on and pay them on your behalf. This way, your parcel will arrive without any hidden cost or the post office knocking at your door with their hand out.
Unfortunately, we have no control over these charges, and cannot tell you what the cost would be until checkout, as customs policies and import duties vary widely from country to country. For all international orders, we pre-deduct the UK VAT and add on the estimated taxes of your region. The price you see is almost always the final price you'll pay.
If any parcels are returned to us due to customs charges being higher than expected, we reserve the right to deduct from your refund any costs we incur.
Next Day Delivery
We offer next-day delivery on most orders within the UK; however, an order placed after 2 PM on a Friday will not likely arrive until the following Tuesday, as it will not be able to be picked up by the courier until Monday.
Conditions for returns and exchanges
All altered products are non refundable.
If you are not completely satisfied with an item purchased at www.emmettlondon.com you can return it to us within 28 days of receipt of item. We will only accept items which have not been worn, damaged, washed or have been previously altered (e.g. sleeves shortened). The product must be returned with all labels and packaging intact.
For SALE items, please note that you will only be eligible for an exchange or a refund providing you notify us of your desire to return within 14 days of receipt of purchase and that we receive the returned goods within 28 days of receipt of purchase. For overseas purchases, proof of shipment must be provided. As with non-sale items, we will only accept items which have not been worn, damaged, washed or have been previously altered (e.g. sleeves shortened). The product must be returned with all labels and packaging intact.
How to return items
Please return items to 112 Jermyn Street, SW1Y 6LS using the original postage box and packing materials in an unworn condition with a copy of the original invoice. There is a returns form included. The cost of the return is borne by the customer.
Emmett London cannot be liable for any item returns that are lost or misdirected. This is why we recommend that all returns be recorded and trackable.
Online purchases returned in-store
We welcome any returns or exchanges that meet the conditions described above in any of our stores.
Returned or exchanged items must be accompanied by the original invoice, including swing ticket and must be in as-new condition and unworn. Please also send back your completed returns form.
If you have any questions regarding returns and exchanges, please contact us at customerservice@emmettlondon.com or call 0207 351 7529
Items returned without a receipt/invoice are eligible for store credit at the current price of the item.